Privacy Policy

Last updated: May 2026

Vitalium Supplements ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following personal information when you use our website or place an order:

Name, email address, phone number, and delivery address
Payment information (processed securely via Shopify Payments — we do not store card details)
Order history and purchase preferences
Website usage data (via cookies and analytics tools)

2. How we use your information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order or enquiry
Send marketing communications (only with your consent)
Improve our website and product offering
Comply with legal obligations

3. Marketing communications

We will only send you marketing emails if you have opted in. Every marketing email includes an unsubscribe link. You can opt out at any time by clicking "Unsubscribe" in any email or contacting us directly.

4. Disclosure of your information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business (e.g., Shopify for store infrastructure, shipping carriers for delivery, payment processors). These parties are required to handle your information in accordance with applicable privacy laws.

5. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. You can disable cookies in your browser settings, though some site features may not function correctly.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security protocols.

7. Access and correction

You have the right to access and correct your personal information. To request access or correction, contact us at the details below.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact us

For privacy-related enquiries:
Vitalium Supplements
Email: hello@vitalium.com.au
Website: vitalium.com.au